How Do I Submit a Ticket?
Step 1: Determine if a Ticket is Required
Many answers are in our Knowledge Base. Visit the Knowledge Base Page
or search for keywords to find articles related to your question. If you are starting an FBA, make sure you have all the required information
to get started before you open the ticket.
Step 2: Visit the Tickets Page
If you can't find an answer in the Knowledge Base or just need to initiate service, click "My Tickets" at the top of the page or "Submit a Ticket" at the bottom.
Step 3: Loop Your Colleagues In (Optional)
Optionally, you can enter a CC for colleagues in the CC field. If you do this, they will receive an email notification that the ticket was opened and email notifications when an agent response has been published.
Step 4: Select a Department
Depending on the support you need, select a Department and Topic:
- Customer Service
- Inventory Help
- Arrival Inquiry
- Pricing Question
- Custom Labeling
- Question About My Bill (Include Invoice Number)
- Question About Payments
- Other Accounting Question
- Amazon FBA
- Order Help
- Order Cancelation
- System Support
Step 5: Enter Ticket Information
With as much information as possible, add a subject and description. You may also attach files if you need to share screenshots of what you need help with or labels. Hit Submit and a friendly 3PLWINNER agent will respond with a solution shortly!
Submit an Order Cancelation Request
Please note that 3PLWINNER pulls orders frequently throughout the day for immediate shipment. There is a point in the process where it is too late to pull the order off the line so orders entered in error or with other issues should be requested to ...
Request for Work / Kitting / Product Preparation
At 3PLWINNER we service a variety of customers with a variety of needs. Because of this, we have introduced the “Work Order” service. It is a way for customers to submit their requests, receive a quote and receive an expected completion date. Here is ...
Amazon FBA Replenishment Order Guide
Create a Small Parcel Delivery (SPD) with an Amazon partner carrier (UPS) Step 1: Create the shipping plan on Amazon Create the shipping plan you want to send to Amazon. Choose SPD with Amazon partner carrier. Choose a pick up date of the next ...
Update/Remove an Expected Arrival in the WMS
This article relates to updating or removing an expected arrival in the Record Expected Arrivals screen. To update/remove an Expected Arrival using the Expected Arrival screen in the WMS: 1. Log into the WMS. In the left main menu, click 2. In the ...
Create an Expected Arrival in the WMS
When a shipment is being sent to 3PLWINNER, you must create an "Expected Arrival". Important: Review the Receiving Checklist carefully to ensure that your shipment is prepared appropriately for quick processing. Shipments that arrive improperly ...