Submit an Order Cancelation Request
Please note that 3PLWINNER pulls orders frequently throughout the day for immediate shipment. There is a point in the process where it is too late to pull the order off the line so orders entered in error or with other issues should be requested to cancel as soon as possible. 3PLWINNER is not responsible for orders that are shipped before the client completes the request. If an order is shipped and you would like to work on retrieving the inventory, simply open a ticket so we can help. Additional fees may apply.
Step 1: Access Our Support Website
Navigate to our Support portal https://support.3plwinner.com/portal/en/signin and click on My Tickets
Step 2: Submit a Request
After clicking on My Tickets you will be prompted to this page, nest step is to click on Add Ticket
After clicking on Add Ticket you will be prompted to this page. Go ahead and click Submit Ticket within the Orders box
Our support portal will take you to the Orders department ticket submission screen. Under Order Type choose Order Cancelation. After that, include the WMS Order ID (Please note that tickets submitted without WMS Order ID will be automatically closed). Finally, include the desired Subject and add a brief Description including the reason why you are canceling the order.
Step 3 : Our Team Will Conclude If Your Order Is Eligible For Cancelation
After the request has been submitted our team will investigate if your order is eligible for cancelation, please notice that orders with SC status in the system are not eligible for cancelation.
Tickets submitted within normal business hours 8:00 am PT to 4:00 pm PT will be answered within 1 hour. Any other request submitted after this timeframe will be reviewed the next business day.
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